This Privacy Policy explains how pestsolutionx collects, uses, discloses, and protects your personal data when you visit our website or request our customized on-site pest control and dust mite removal services. Our services are exclusively offered to clients located within the European region.
1. Data Controller
For the purposes of the General Data Protection Regulation (GDPR) and applicable European data protection legislation, the Data Controller responsible for your personal data is:
- Company Name: БиоЩит Контрол ДДД ЕООД
- Brand: pestsolutionx
- Registration Number (EIK/UIC): 208732520
- Registered Office Address: Архитект Никола Лазаров 23, вх. Ц4, ет.1, ап.4, 1756 Sofia, Bulgaria
- Official Email: control@pestsolutionx.com
- Telephone: +359 876949423
2. Information We Collect
We collect personal information necessary to process service bookings, communicate with customers, provide on-site treatments, and process payments. This includes:
- Contact Information: Name, physical service address in Europe, email address, and telephone number.
- Service Details: Information about your property, specific pest or dust mite issues, appointment times, and service history.
- Payment Information: Payment card details, billing address, and transaction identifiers processed securely through our payment provider.
- Technical & Usage Data: IP address, browser type, device information, and interaction logs collected automatically via standard cookies or web logs when visiting our site.
3. Purpose and Legal Basis for Processing
We process your personal data in full compliance with European laws under the following legal bases:
- Performance of a Contract: To fulfill service bookings, conduct on-site consultations, perform treatments, and manage customer accounts.
- Legal Obligation: To satisfy statutory accounting, tax, and commercial legal obligations applicable in Bulgaria and the EU.
- Legitimate Interests: To improve our services, optimize website security, prevent fraud, and manage customer service communications.
- Consent: Where explicit consent is granted (e.g., for direct marketing subscriptions or optional performance cookies).
4. Payment Processing via Stripe
We do not directly store or process complete payment card numbers on our servers. All online financial transactions are processed securely through our third-party payment processor: Stripe.
- Payment Service Provider: Stripe Payments Europe, Ltd. / Stripe, Inc.
- Role: Stripe processes your payment details on our behalf to complete transactions, prevent fraud, and ensure PCI-DSS compliant processing.
- Data Transferred: When you make a payment, relevant card and transactional information is sent directly to Stripe.
For information on how Stripe collects and processes personal data, please review the official Stripe Privacy Policy.
5. Data Retention Period
We retain personal data only for as long as strictly necessary to fulfill the purposes for which it was collected, including legal, accounting, tax, or regulatory compliance under Bulgarian and EU laws:
- Contractual & Service Records: Retained for the duration of the customer relationship and for up to 5 years following completion of services to manage warranties, follow-up inquiries, or potential legal claims.
- Financial & Accounting Data: Retained for 10 years in accordance with Bulgarian tax and legal statutory requirements governing corporate financial documentation.
- Customer Support Inquiries: Retained for up to 2 years from the date of resolution to maintain service quality and accurate customer logs.
- Website Analytics & Technical Logs: Retained for up to 12 months before automatic deletion or anonymization.
Upon expiration of the applicable retention periods, personal data is securely deleted or permanently anonymized.
6. Sharing and Disclosure of Data
Your data will never be sold, rented, or traded. We share personal data only under strict necessity with:
- Service Personnel: Internal field technicians and operations team members required to deliver on-site services.
- Payment Processors: Stripe, for secure payment execution and fraud detection.
- Legal & Regulatory Authorities: When required by applicable European legislation, court order, or governmental regulation.
7. Your Rights under GDPR
If you are located within the European Economic Area (EEA), you possess specific data protection rights under the General Data Protection Regulation (GDPR):
- Right of Access: Request copies of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete information.
- Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data when it is no longer needed, subject to statutory retention obligations.
- Right to Restrict Processing: Request restrictions on how your data is used.
- Right to Data Portability: Request transfer of your data to another organization or directly to you in a structured, machine-readable format.
- Right to Object: Object to our processing of your personal data based on legitimate interests or direct marketing.
- Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection supervisory authority (e.g., the Bulgarian Commission for Personal Data Protection – CPDP).
To exercise any of these rights, please contact us at control@pestsolutionx.com.
8. International Data Transfers
All operational services and primary data activities are maintained within the European Economic Area (EEA). If any third-party service provider (such as Stripe) processes data outside the EEA, such transfers are safeguarded by Standard Contractual Clauses (SCCs) or other legally compliant frameworks recognized under EU law.
9. Cookies and Analytics
Our website uses cookies and similar technologies to ensure proper website functionality, enhance security, and analyze visitor traffic. You can adjust your web browser settings to block or manage cookies at any time.