This Booking and Service Delivery Policy details the processes, timeframes, and terms governing the reservation, confirmation, and execution of our customized on-site pest control and dust mite removal services. By placing an order or reserving a service on www.pestsolutionx.com, you agree to the conditions outlined below.
1. Corporate & Business Details
All services ordered through this platform are rendered and fulfilled by:
- Company Name: БиоЩит Контрол ДДД ЕООД
- Brand Name: pestsolutionx
- Registration Number (EIK/UIC): 208732520
- Registered Address: Архитект Никола Лазаров 23, вх. Ц4, ет.1, ап.4, 1756 Sofia, Bulgaria
- Official Email: control@pestsolutionx.com
- Telephone: +359 876949423
2. Service Area & Geographic Coverage
pestsolutionx provides physical, on-site services.
- Scope: Our services are strictly available to residential and commercial properties located within our designated European service areas.
- Non-Physical Products: We do not ship physical commodities via physical mail/courier. “Delivery” refers exclusively to the scheduling and execution of professional on-site treatments at the customer’s specified property address.
3. Booking Confirmation & Service Scheduling
- Order Placement: Upon selecting a service package or accepting a custom treatment proposal, customers place an order online.
- Confirmation Receipt: Immediately following payment authorization via our secure payment gateway (Stripe), an automated booking confirmation and payment receipt will be sent to the email address provided during checkout.
- Appointment Finalization: A representative from pestsolutionx will confirm the precise date and arrival time window for the service visit via email (control@pestsolutionx.com) or telephone (+359 876949423) within 24 hours of order placement.
4. Service Fulfillment & On-Site Delivery
- Arrival Time Window: Due to traffic and field conditions, field specialists operate within an agreed arrival window (e.g., morning or afternoon session). If unexpected delays occur, the customer will be notified promptly.
- Customer Access Requirement: The customer must ensure that authorized access to the service location is granted at the agreed date and time.
- Site Preparation: Customers are responsible for following any pre-treatment instructions (such as removing loose items or vacating pets) provided during the booking process.
- Completion Sign-Off: Upon completion of the on-site extermination or dust mite removal process, the service is deemed fully delivered. A digital or physical service completion report will be provided.
5. Rescheduling, Cancellations, and Failed Delivery
- Rescheduling: Customers may request to reschedule an appointment without penalty by contacting us via email or phone at least 24 hours prior to the scheduled appointment time.
- Failed On-Site Delivery: If our service team arrives at the designated address during the confirmed time window but is unable to gain access to the premises, or if the property is unprepared for safety-critical treatments, the service visit may be postponed. Additional call-out fees may apply for re-booking.
- Cancellations: Booking cancellations prior to service dispatch are handled in accordance with our standard Refund and Cancellation Policy and applicable European Consumer Rights directives for service contracts.
6. Health, Safety & Compliance
All treatment procedures, chemical applications, and equipment utilized during service delivery strictly comply with European Union environmental, health, and safety regulations. Safety Data Sheets (SDS) and clear post-treatment ventilation/occupancy guidelines will be provided by our field technicians on site.
7. Customer Support & Inquiries
For any questions regarding service bookings, delivery timelines, or schedule modifications, please reach out to us:
- Company Name: БиоЩит Контрол ДДД ЕООД
- Brand: pestsolutionx
- Email: control@pestsolutionx.com
- Phone: +359 876949423
- Address: Архитект Никола Лазаров 23, вх. Ц4, ет.1, ап.4, 1756 Sofia, Bulgaria