Welcome to the pestsolutionx FAQ center. Here you will find answers to common questions about our customized on-site pest and dust mite control services, booking procedures, payments, and consumer rights under European standards.
1. General & Service Information
What services does pestsolutionx offer?
pestsolutionx specializes in customized, professional, on-site dust mite and pest control services for residential and commercial properties across eligible European locations.
Who operates this site?
This website is owned and operated by БиоЩит Контрол ДДД ЕООД (Company Registration No. / EIK: 208732520), a legally registered company headquartered at:
Архитект Никола Лазаров 23, вх. Ц4, ет.1, ап.4, 1756 Sofia, Bulgaria.
Where do you provide services?
Our on-site services are provided exclusively to customers located within designated European regions.
2. Booking & Service Delivery
How does the booking process work?
- Select your desired customized service plan on our website.
- Complete your payment securely online.
- Our customer support team will contact you via email or phone within 24 hours to confirm the specific date, time, and technician details for your on-site service.
Can I reschedule or cancel my booking?
Yes. You can reschedule or cancel your appointment by contacting us at control@pestsolutionx.com or +359 876949423.
- Cancellations before service commencement: Eligible for a refund according to our Refund & Cancellation Policy.
- Cancellations after service performance: In accordance with EU consumer regulations, once an on-site service has been fully performed with your prior consent, the right of cancellation no longer applies.
3. Payments & Billing
What payment methods do you accept?
All transactions are securely processed online through Stripe. We accept major credit/debit cards (such as Visa, Mastercard, American Express) and supported local payment options depending on your region.
Is this a recurring subscription?
No. All purchases on www.pestsolutionx.com are strictly one-time payments. You will only be billed once per individual service order. There are no hidden fees or automatic recurring subscriptions.
Is my payment information secure?
Yes. Your payment credentials are handled directly by Stripe, which complies with strict PCI-DSS standards. БиоЩит Контрол ДДД ЕООД never stores or accesses your full credit card details.
4. Refunds & Consumer Rights
What is your refund policy?
Under EU law (EU Consumer Rights Directive), consumers have the right to request a refund for service bookings before the service is fully rendered. Refunds are processed directly through Stripe back to your original payment method, usually appearing on your statement within 5 to 10 business days.
How do I request a refund?
To request a refund, please send an email to control@pestsolutionx.com with your order confirmation details. Our customer service team will review and process eligible requests within 24 hours.
5. Privacy & Data Protection
How is my personal data handled?
БиоЩит Контрол ДДД ЕООД acts as the Data Controller under the General Data Protection Regulation (GDPR). We only collect necessary contact and address details to deliver our on-site services and retain data strictly in compliance with EU legal and statutory obligations. For full details, please review our Privacy Policy.
6. Contact Us
If you have additional questions or require support regarding your booking, please reach out to us:
- Brand: pestsolutionx
- Company Name: БиоЩит Контрол ДДД ЕООД
- Company Registration No. (EIK/UIC): 208732520
- Registered Address: Архитект Никола Лазаров 23, вх. Ц4, ет.1, ап.4, 1756 Sofia, Bulgaria
- Email: control@pestsolutionx.com
- Phone: +359 876949423
- Customer Support Hours: Please leave a message; we respond within 24 hours.