At pestsolutionx, operated by БиоЩит Контрол ДДД ЕООД, we are committed to providing high-quality, customized on-site pest control and dust mite removal services. This Refund and Cancellation Policy details the terms and procedures under which bookings may be canceled, rescheduled, or refunded, in full compliance with European Union consumer protection regulations.
1. Corporate Identity
This policy applies to all services reserved or purchased through our platform operated by:
- Company Name: БиоЩит Контрол ДДД ЕООД
- Brand Name: pestsolutionx
- Registration Number (EIK/UIC): 208732520
- Registered Address: Архитект Никола Лазаров 23, вх. Ц4, ет.1, ап.4, 1756 Sofia, Bulgaria
- Official Email: control@pestsolutionx.com
- Telephone: +359 876949423
2. Order Cancellation & EU Right of Withdrawal
Under the EU Consumer Rights Directive, consumers booking services online generally have a statutory right to withdraw from a contract within 14 days without giving any reason.
- Cancellation Before Service Execution: You may cancel your service booking and receive a full refund prior to the scheduled date of service. To request a cancellation, you must inform us via email (control@pestsolutionx.com) or phone (+359 876949423).
- Express Request for Immediate Service: If you request the performance of on-site services to begin immediately or during the 14-day withdrawal period, you acknowledge that you waive your statutory right of withdrawal once the physical treatment service has been fully performed and completed on site.
3. Rescheduling Policy
We understand that scheduling conflicts arise. You may reschedule your appointment free of charge:
- Notice Required: Requests to reschedule must be submitted at least 24 hours prior to the confirmed appointment time.
- Contact Channel: Please contact us via email at control@pestsolutionx.com or phone at +359 876949423 to arrange a new date and time.
4. Refund Eligibility & Conditions
- Full Refund: Eligible if a cancellation request is submitted at least 24 hours prior to the scheduled appointment, or if pestsolutionx is unable to fulfill the service due to operational reasons.
- Partial Refund or Non-Refundable Situations:
- If our field technicians arrive at the agreed location within the scheduled time window but cannot gain access to the premises, or if the service cannot be executed due to customer non-compliance with essential safety/preparation instructions, a call-out fee may be deducted from any refund amount.
- Services that have been fully performed on-site according to agreed specifications are non-refundable, except where guaranteed by applicable statutory warranties or service guarantees.
5. Refund Processing via Stripe
- Refund Method: All approved refunds will be processed directly to the original payment method used during checkout via our payment processor (Stripe).
- Processing Timeline: Once a refund is approved and issued by us, it typically takes 5 to 10 business days to appear on your bank or credit card statement, depending on your financial institution.
6. Contact Us for Refund Requests
If you wish to request a refund, cancel a booking, or have any questions regarding this policy, please reach out to us:
- Company Name: БиоЩит Контрол ДДД ЕООД
- Brand: pestsolutionx
- Email: control@pestsolutionx.com
- Phone: +359 876949423
- Address: Архитект Никола Лазаров 23, вх. Ц4, ет.1, ап.4, 1756 Sofia, Bulgaria